Ready to guide the success of LeadDesk’s Outbound products and bring the most value to our customers?

Hi, nice to meet you! I’m Marina from the People team. Together with Jarno, VP of Engineering, we’re on the lookout for the Product Manager.

What’s in it for you

A role that will immediately impact LeadDesk’s product development on its core.
Opportunity to develop your product management skills and grow your career in an action-packed environment.
Flexible office hours and a hybrid work model: remote and onsite (2-3 days a week) in the office either in Helsinki, Östersund, or Oslo.
Publicly listed SaaS company that develops its own technology.
Truly international experience working with talents of 27 nationalities in 8 countries: you’ll be working with a multicultural and diverse group of colleagues.

What you can expect as our Product Manager (Outbound) at LeadDesk

You’ll regularly meet our customers to prioritize features that our customers want.
You’ll set a vision for our product and be measuring the overall adoption rate, i.e., making sure our users are getting value.
You’ll oversee the development and improvement of our products.
You’ll smoothly take over product management tasks for the existing product with the help of your teammates.
You’ll stay up to date on the latest industry trends and developments.

Besides your colleagues from the Product team, you’ll be working closely with Engineering, Marketing, and Sales.

What success looks like in this role in the first 6 months

You've understood our customers' needs and consistently ensure that our products align with these.
You’ve become an independent product manager for our existing Outbound product and a crucial part of the team.

This is where the match happens

Must-haves

3+ years of experience ideally from software product management and working closely with customers. You know how to manage all aspects of a successful product throughout its lifecycle and prioritize the features based on business goals and customers' needs.
Top-notch communication and relationship-building skills. Stakeholder management is the key.
Solution-oriented and collaborative way of working.
Ability to work independently and get the right things done in a startup-like environment.
Readiness to work onsite 2-3 days a week. We value face-to-face collaboration and creating innovative ideas that drive our business forward.
Fluency in English (this is our internal language). Finnish, Swedish, or Norwegian is a big plus.

Nice-to-haves

Experience working in the SaaS field.
Practical knowledge of sales and/or working in contact centers.
Understanding of service design.
Understanding of agile methodologies (e.g., Scrum).

Practicalities

Your location: Helsinki metropolitan area (Finland), Östersund (Sweden), or Oslo metropolitan area (Norway).
Work permit: A valid already issued document is required (Unfortunately, we don’t yet provide help with relocation processes).
Start date: The sooner, the better. We have a lot of ambitious plans to start working on together.
Work model: Hybrid.
Working hours: flexible.
Employment: Full-time and permanent.

What’s next?

Our process consists of an introduction call with the recruiter and three meetings with the major internal stakeholders (hiring manager, team, and CEO).

Apply sooner than later because we can’t wait to meet you!

For more information, please reach out to Marina by email: marina.ponomareva (at) leaddesk.com.

LeadDesk briefly

Since 2010, our company’s mission has been to help customers run their businesses more efficiently, one call center at a time. We believe in intelligent software that creates happy customer support and sales agents, which leads to happy customers.

Our culture empowers each of us to be a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. #LikeALeader