Ready to help our customers succeed?
Nice to meet you! I’m Marina, a TA Specialist at LeadDesk. Together with Mikael and Vesa, we’re strengthening our Sales team in Copenhagen.
This means we need your help and can’t wait to welcome the new Danish speaking Junior Customer Success Manager.
What’s in it for you
- Role with an immediate impact on our company’s growth and customer satisfaction.
- Opportunity to grow into a Customer Success professional in an action-packed and supportive environment.
- Compensation model that includes a base salary and a portfolio bonus.
- Publicly listed company with an international community of forward-thinking colleagues. Fact: LeadDesk operates in 8 counties and employs over 25 nationalities.
- Opportunity for continuous professional growth in an action-packed and supportive environment.
What success looks like
- You act as a trusted advisor for your customer base.
- You own monthly targets for your accounts’ churn, retention, and growth.
- You identify upselling and cross-selling opportunities by collaborating with the PCS, Product, and Marketing teams.
What you can expect as Jr. Customer Success Manager at LeadDesk
- You’ll be overseeing your customers’ success and growth.
- You’ll be communicating customer feedback to the relevant LeadDesk teams.
- (In some cases) you’ll be handling customer onboarding and training.
This is where the match happens
Must-haves
- At least 1 year of experience in account management and/or customer support.
- Commercial mindset with a structured way of working.
- Great communication and rapport-building skills to build trust and anticipate your clints’ needs.
- Coachability, resilience, and confident demeanor.
- Fluency in both Danish (this is the language for most customer communication) and English (this is our internal language).
Nice-to-haves
- Technical understanding and interest in tech. For example, integration into CRMs, databases, etc.
- BBA.
Practicalities
- Start date: February—March 2025.
- Working model: Onsite (5 days a week) in the Copenhagen office.
- Working hours: Full-time.
- Employment period: Permanent.
LeadDesk briefly
Since 2010, our company’s mission has been to help our customers run their businesses more efficiently, one call center at a time.
When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1.
We welcome people from all backgrounds and walks of life, which is reflected in our diverse community of Leaders. As an employer, we're committed to providing equal opportunity for all employees and applicants.
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