LeadDesk is the Software behind Sales and Customer Service Superstars. We believe that happy agents are the key to better business. We are a listed growth company aiming to be the market leader in Europe. We are well on the way and currently already have over 6 000 happy agents using our software in 34 different countries. LeadDesk is a company with true international vibe - we have offices in six different countries (Finland, Norway, Sweden, Denmark, Germany, and the Netherlands) and over 10 different nationalities working at our Helsinki headquarters only.
We do everything with high ambition and a drive. We want to get things done and keep up the startup-like dynamic of constant development and being one step ahead. Therefore, we are constantly looking for people that share out ambition and drive to join this exciting journey!
We are now looking for a CUSTOMER SUPPORT SPECIALIST
to strengthen our Operations team in Helsinki. Our passion is to offer the best cloud contact center software solution and the best service to our customers. We want you to join our talented & multinational team and help us help our customers!
The team consists of four 1st Line Customer Supports, one 2nd Level Support, Team Lead and the Head of Operations. Hopefully we get you onboard soon to enlighten our workday! Our customers love our modern cloud contact center platform which is very business-critical to them, and it is our highest passion to ensure its functionality. We have over 10 000 happy users all over the world, and over 6 Million calls go through the system every week.
As Customer Support Specialist your responsibility is to assist customers in solving technical problems and product-related questions.
Main responsibilities include:
DO YOU RECOGNIZE YOURSELF?
We hope that you have prior experience from helpdesk, service desk and/or customer service duties. The job requires technical skills as well as a strong will to solve customers' issues efficiently and professionally. Our ideal candidate is able to multi-task and speak, listen and write clearly. We hope that you have patience and the ability to take initiative in troubleshooting.
We expect you to speak and write fluent Danish and English.
As a person, we hope you are agile in your movements and have the hunger and willingness to develop further. We are pretty fast-paced and agile as well and every day is different – which is why we value creativity and the ability to adjust on the go. We hope that you love to take ownership of your work and the results you deliver and enjoy working in an international work environment with great team spirit and colleagues from different cultures.
WHAT´S IN IT FOR YOU?
Basic information about the position
We will fill the position as soon as we find the right person. Could it be you? Great – we can’t wait to meet you! Apply by sending us your CV or with your LinkedIn profile at the latest by 27th of October. But please note, that we are moving forward as soon as we find the right person, so apply rather sooner than later.
For more information, please contact Talent Acquisition: Anna Malytcheva / anna.malytcheva (at) leaddesk.com / +358 50 575 8455